Understanding User Interactions: The Conversations Section on Dowork.ai

Dowork.ai provides a comprehensive Conversations section where you can monitor all interactions between users and the AI Agent. This feature is crucial for understanding how users are engaging with the AI Agent and for gaining insights into their needs and preferences. Here's how to navigate and utilize this section:

Step 1: Accessing the Conversations Page

• Log into your Dowork.ai account.

• From the left menu, select the "Conversations" option. This will take you to the Conversations page.

Step 2: Exploring User Conversations

• On the Conversations page, you will see a list of users who have interacted with the AI Agent on the left-hand side.

• Each user may have multiple sessions. Users are identified by their email and the country flag associated with their initial conversation.

Step 3: Viewing Specific Conversations

• By clicking on a particular session, you can view the full conversation between the user and the AI Agent.

• This view also allows you to see which answers were liked or disliked by the users.

Step 4: Analyzing Conversation Summary

• At the top of the Conversations page, you can expand the "Summary" section.

• Here, you’ll find key metrics like the total number of messages handled by the AI Agent and the number of liked/disliked messages.

• Monitoring these messages is essential for understanding how users are communicating with the AI Agent.

Regularly reviewing the Conversations section on Dowork.ai is vital for gaining a deeper understanding of user interactions. In the next article, we will delve into the "Common Queries" section for even more in-depth insights into user interactions. Remember, if you need assistance navigating the Conversations section or interpreting the data, our AI Agent is always ready to help. Just reach out through the widget on our website.